It happens to everyone. One second you’re scrolling Instagram, and the next—crack! Your phone slips from your fingers, hits the pavement, and lands face-down. You pick it up, heart in your throat, hoping it somehow survived. But no. A spider-web of cracks now greets your gaze.
Or maybe your toddler decided to test if the iPad could fly. (Spoiler: it can’t.)
Suddenly, you’re holding a broken device, wondering: Is this fixable? Where do I even begin? If you live in Hong Kong, you’re in luck. This city is full of solid, convenient, and often surprisingly affordable options for screen repairs. We’ve pulled together the most recommended solutions from seasoned expats and locals alike—including insider tips from the ever-helpful Hong Kong Moms community.
Let’s walk through your best options for phone and tablet screen repair in Hong Kong.
Why Choosing the Right Repair Option Matters
Your smartphone or tablet isn’t just a gadget—it’s your map, your camera, your entertainment hub, your calendar, your wallet. So when it breaks, you’re not just dealing with a cosmetic issue. You’re dealing with a full-blown disruption to your life.
That’s why choosing the right repair option matters. Here’s what you need to consider:
Speed: How fast can you get it fixed?
Quality: Will the parts used be original or aftermarket?
Cost: Are you paying for convenience, or are you being overcharged?
Warranty: Will the repair be backed by any guarantee?
Let’s explore the options, starting with the most obvious one.
Option 1: The Apple Store – Official, Reliable, and Now More Affordable
For iPhone and iPad users, the Apple Store is often the first stop. It’s convenient and official—but can also be pricey. That said, the game has changed.
Why It’s Worth Considering
In the past, Apple repairs in Hong Kong came with eye-watering price tags—so much so that many people just opted to buy a new phone. But recently, prices have dropped, and the experience has become smoother.
Pros:
Genuine Apple parts
Professional technicians
Usually same-day service
Warranty on repairs
Peace of mind
Cons:
Still relatively expensive
Appointment may be required
Limited to Apple devices only
Pro tip: Always book an appointment online before heading to the Apple Store. Walk-ins can result in long waits or even being turned away.
Option 2: SpotHelp – Door-to-Door Convenience
Don’t want to leave the house? Enter SpotHelp—a concierge-style repair service that picks up your broken device, gets it fixed, and returns it to you the same day. This option is popular with busy parents and professionals alike.
How It Works
Book a repair online or via WhatsApp
A SpotHelp rep picks up your device
It’s delivered to a vetted repair vendor
Returned to you fixed—often within hours
Pricing Breakdown
iPhone 6 screen: ~$580
iPhone 6 Plus screen: ~$680
iPad screens: From ~$550 to ~$1,000, depending on the model
Also services Samsung, Sony, and LG devices
Pick-up Fee: Around HK$150–200 depending on your location
Pros:
Zero travel time
Same-day turnaround
Competitive pricing
Services both phones and tablets
Cons:
Slightly higher cost due to pick-up fee
You’re trusting a third party to handle your device
Option 3: Walk-In Repair Shops – The Hong Kong Moms Guide
Sometimes, you just want to see where your phone is being repaired. Fortunately, Hong Kong is full of trusted, walk-in repair shops that get high praise from the local community.
Let’s break it down by neighborhood:
Wan Chai
Wan Chai Computer Centre (130 Hennessy Road)
A go-to for all things tech, from PC parts to mobile repairs.
Phone City (1st Floor)
Known for quick service and reasonable pricing.
i-Fix Workshop (1st Floor)
Specialists in Apple and Samsung repairs.
JC Phone (108 Wan Chai Road)
Offers screen repairs, battery replacements, and more.
298 Computer Zone (298 Hennessy Road)
A maze of tech shops—ideal if you want to compare prices.
Pineapple Store (Shop 343a-346)
Reputable and often recommended for iPhone repairs.
Sheung Wan
Manxtech (78–80 Queen’s Road West)
Clean, professional, and known for quality service.
Discovery Bay
P Solution (Discovery Bay Plaza)
The go-to option for DB residents. Saves the trek into town.
Causeway Bay
Mr. Mobile Phone (6 Matheson Street)
Fast, reliable, and located in a prime shopping area.
Mong Kok
Mobile Repair Pro Shop (Sin Tat Plaza, 83 Argyle Street)
One of the most competitive spots for repairs. Be prepared to bargain.
Tsim Sha Tsui (TST)
MacWin Technology (11th Floor, 58 Canton Road)
Great option for MacBooks as well as phones.
Sham Shui Po
Apple Mac Repair Centre (Golden Computer Arcade)
Tucked inside the massive tech hub that is Golden Arcade—perfect for comparison shoppers.
What to Look For in a Good Repair Shop
Not all repair shops are created equal. To avoid headaches, keep these in mind:
Reviews and Recommendations: Ask around or check online forums.
Warranty: Reputable shops often offer 30 to 90-day warranties.
Transparency: Ask for a quote upfront. If they refuse—walk away.
Parts Quality: Original parts are better, but good-quality third-party ones can suffice for older devices.
Turnaround Time: Most shops can fix a screen within an hour. If not, ask why.
DIY Repair Kits: A Word of Caution
Yes, you can buy screen replacement kits online. Yes, YouTube tutorials exist. But should you go this route?
Unless you’re highly tech-savvy and don’t mind the risk of voiding your warranty or permanently damaging your device, we don’t recommend it.
Why?
You risk damaging internal components
Touch sensitivity may be compromised
The replacement screen quality may be poor
Resale value drops with a botched repair
Cost Comparison Table
| Repair Option | Estimated Cost (iPhone 6) | Turnaround Time | Parts Quality | Pick-Up Option |
|---|---|---|---|---|
| Apple Store | ~$1,000+ | Same Day | Original | No |
| SpotHelp | ~$580 + pick-up fee | Same Day | High | Yes |
| Wan Chai Shops | ~$400–$600 | 30–90 mins | Varies | No |
| Sheung Wan/Other | ~$450–$700 | 1–2 hours | Varies | No |
Final Thoughts: What’s the Best Option?
If you want zero stress, go with SpotHelp. If you’re after original parts and warranty, head to the Apple Store. For the best price, pound the pavement in Wan Chai or Sham Shui Po.
No matter what you choose, don’t let a cracked screen stay cracked. It’s more than an eyesore—it can compromise the touch sensor, let in moisture, and eventually brick your phone.
